Effective Date: 1/1/2026

At Plainfolk Collective, we carefully pack and ship every order to ensure your Nativ Origins products reach you fresh, safe, and on time. Here’s everything you need to know about how shipping works.

Order Processing

• Orders are usually processed within 1–2 business days after confirmation.
• Orders placed on Sundays or public holidays are processed on the next working day.
• Once your order is dispatched, you will receive a shipping confirmation and tracking details via email or SMS.

Shipping Timelines

• Standard delivery: 3–7 business days after dispatch
• Delivery timelines may vary based on:
  • Your location
  • Courier partner availability
  • Weather conditions or unforeseen delays

While we aim to deliver within the stated timeframe, occasional delays may occur due to factors beyond our control.

Shipping Charges

• Shipping charges (if applicable) are clearly displayed at checkout before you place your order.
• Any promotional offers such as free shipping will be mentioned on the website or during checkout.

Delivery Areas

• We currently ship across India.
• At this time, international shipping is not available.

Incorrect Address or Failed Delivery

Please ensure that your shipping address and contact details are accurate while placing the order.

• If a delivery attempt fails due to an incorrect address, incomplete details, or unavailability of the recipient, re-shipping costs (if any) will need to be borne by the customer.
• Plainfolk Collective is not responsible for delays or non-delivery caused by incorrect address details.

Damaged Packages During Transit

If your package arrives visibly damaged:

• Please inform us within 24 hours of delivery
• Share clear photos of the outer packaging and the product

We will review the issue and assist you as per our Cancellation & Return Policy.

Need Help? Contact Us

For any shipping-related questions or concerns, feel free to reach out:

📧 Email: support@nativorigins.com

📞 Customer Care: +91 8097281155

Policy Updates

This Shipping Policy may be updated from time to time. Any changes will be reflected on this page.